To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance.
Objectives
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To conduct benchmarking studies of important 911 contact center processes.
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To create a cooperative environment where full understanding of the performance and enablers of "best in class" 911 contact center process can be obtained and shared at reasonable cost.
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To use the efficiency of the association to obtain process performance data and related best practices regarding 911 contact center.
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To support the use of benchmarking to facilitate process improvement and the achievement of total quality.
Membership
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The scope of 911BA™ membership includes 911 contact center professionals.
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Company membership will be considered with respect to compliance with 911BA™ mission, goals and operating guidelines, as well as qualification of the organization within the scope of membership.
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Participation in specific efforts will be optional and open only to members with costs shared by the participants.
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We reserve the right to review membership applications and to make the final decision whether or not to accept any application. Consulting firms are ineligible for membership
Benefits of Membership
Studies:
911BA™ will identify and present to members opportunities to participate in Benchmarking studies on various topics addressing issues of importance to the 911 contact center community.There are two types of Benchmarking studies provided:
The association will also support 911 contact center benchmarking efforts:
Roundtables:
Interest group roundtables will be organized throughout the year. Members will pay a nominal fee to join real and virtual roundtable discussions that address specific collections processes.
Cost:
Currently, membership in 911BA™ is FREE! Costs of studies are shared by the participants.
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Contact Us
281-440-5044 or
click here for email
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